Computer Consumables and Printer Supplies FAQ's

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Frequently Asked Questions

1. How long has Tonnex International been in business?

Tonnex International has been in business since 1998. We are large enough to pass on the value of our buying power yet small enough to really care for our customers and offer a more personalised service.

2. Is Tonnex International Australian owned?

Tonnex International is proud to be a 100% Australian owned and operated company.

3. What range of products do you sell?

We carry a wide range of genuine products from all major manufacturers of consumables for printers, faxes, multi function machines and copiers, as well as a wide range of data storage products.

5. How can I open an account with Tonnex International?

If you are a reseller of computer consumables, you can open an account with Tonnex International by filling in our Credit Application Form which can be found under Become a reseller section of our web site.

6. How long will it take for me to receive my goods?

We deliver in Melbourne metro and Brisbane metro areas four times per day. Most other areas throughout Australia are 1-2 days delivery time frame. For a more specific delivery time frame, Freecall 1800 TONNEX

7. Can you deliver direct to my customers?

Yes. Tonnex International has an excellent direct delivery service which many of our customers have been using for many years. We will deliver direct to your customer with no mention of us in any way. This way your customer will think that their goods have come direct from your warehouse. All information given to us is kept in the strictest of confidence at all times.

8. How do I check pricing and availability?

Simply call our friendly sales team on 1800 866 639 or email sales@tonnex.com.au

9. What do you charge for freight?

At Tonnex international, we’re always striving to give our customers the best possible value. Please call our sales team or email sales@tonnex.com.au and we will quote you accordingly.

10. I haven’t got an account with Tonnex International. What form of payment can I use?

We accept MasterCard, AMEX and Visa. You can also pay via EFT or direct deposit. If you would like our banking details, please contact our credit department by phone during business hours on 1800 866 639 or email accounts@tonnex.com.au.

11. I have purchased a product from Tonnex and it is faulty. What do I do?

Before sending any faulty goods back, you will need a Return Authorisation Number. You can obtain this number by filling out the RA request form which is found on the support page. This form also has clear instructions which need to be followed in order to speed up any warranty process. If goods are deemed to be faulty by the manufacturer, we will replace these goods free of charge.

12. What are your business hours?

You can call our sales team to place your orders from Monday to Friday 8.30am to 5.30pm AEST / AEDST on 1800 Tonnex (1800 866 639). You can also place your orders fax to 1800 TNX FAX (1800 869 329) or email to sales@tonnex.com.au 24 hours a day 7 days a week.

What do our customers have to say?

"I am writing to inform you of my gratitude in regards to the professionalism and A grade customer service that I receive from the team at Tonnex international. My business relationship with Tonnex international is first class and second to none.

Their friendly service, reliability and product knowledge is fantastic. I thank Megan and the team at Tonnex International for their continued commitment to excellence.

Peter Rymer,
Cartridge World Echuca.

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