Frequently Asked Questions

1. How long has Tonnex International been in business?
2. Is Tonnex International Australian owned?
3. What range of products do you sell?
4. Are the products that you sell genuine?
5. How can I open an account with Tonnex International?
6. How long will it take for me to receive my goods?
7. Can you deliver direct to my customers?
8. Can I place my order online?
9. How do I check pricing and availability?
10. What do you charge for freight?
11. I haven’t got an account with Tonnex International. What form of payment can I use?
12. I have purchased a product from Tonnex and it is faulty. What do I do?
13. What are your business hours?

Tonnex International has been in business since 1998. We are large enough to pass on the value of our buying power yet small enough to really care for our customers and offer a more personalised service.

Tonnex International is proud to be a 100% Australian owned and operated company.

We carry a wide range of genuine products from all major manufacturers of consumables for printers, faxes, multi function machines and copiers, as well as a wide range of magnetic media products.

All our products are original OEM products only, and are 100% guaranteed.

If you are a reseller of computer consumables, you can open an account with Tonnex International by filling in our Credit Application Form which can be found under Become a reseller section of our web site.

We deliver in Melbourne metro areas four times per day. All other areas throughout Australia are next day provided that orders are placed before 3.00pm EST.

Yes. Tonnex International has an excellent direct shipment service which many of our customers have been using for many years. We will deliver direct to your customer with no mention of us in any way or form. This way your customer will think that their goods have come direct from your warehouse. All information given to us is kept in the strictest of confidence at all times.

Yes. Simply go to our support page and view our purchase order form. Once you have filled in all appropriate fields, press the submit button and we will receive your order and begin processing.

Simply call our friendly sales team on 1800 866 639 or email sales@tonnex.com.au

At Tonnex international, we’re always striving to give our customers the best possible value. Please call our sales team or email sales@tonnex.com.au and we will quote you accordingly.

We accept Bankcard, MasterCard and Visa. You can also pay via EFT or direct deposit. If you would like our banking details, please contact our credit department by phone during business hours on 1800 866 639 or email accounts@tonnex.com.au.

All products sold by Tonnex are guaranteed by their respective manufacturers. Before sending any faulty goods back, you will need a Return Authorisation Number. You can obtain this number by filling out the RA request form which is found on the support page. This form also has clear instructions which need to be followed in order to speed up the warranty process. If goods are deemed to be faulty by the manufacturer, we will replace these goods free of charge.

You can call our sales team to place your orders from Monday to Friday 8.00am to 5.30pm EST. You can also place your orders online or fax to 03 8645 3899 or email to sales@tonnex.com.au 24 hours a day 7 days a week.