I would like to past on my thanks and appreciation for all Nicolle effort lately ensuring that my customers have been able to get everything they require.

 

Without Nicole's help we would of lost many deals to other resellers she has provided correct information for [customer name withheld] when they have been requesting cartridges for weird printer.

 

As you are aware [customer name withheld] gives us a 48 hour turn around and a lot of the time without Tonnex we wouldn't be able to reply to all quote requests.

Your staff in the Sydney office all need to be congratulated on the service and helpfulness they give to their customers and therefore it's such a pleasure once again to have a supplier like Tonnex in our industry.

In today's competitive market where price is very important, and the fight to get more of that market share, I find that Tonnex has stepped up and looked beyond just price and that service will make customers want to come back.

 

Everyone is willing to price match, but it's this extra service that makes the difference. From the beginning of my relationship with Tonnex, Nikki has been my account manager. She has always been honest and straight forward, and does what she says and not afraid to make decisions and being flexible. Nikki is always looking for ways to improve service and she would listen.

 

Once you get past the pricing, Situated thousands of Kilometre from Major capital cities freight has always been a problem, Tonnex took this on board and searched to find the best and fastest way to get large freight to Darwin. They have achieved this no longer do I have to wait 5, 7 or 10 days, I now receive my freight within 2 to 3 days, sometimes even next day. The end user, our customer does not want to wait, so now with Tonnex speedy delivery it helps us to compete and offer better service. Well done Tonnex.

Speed, accuracy & knowledge are the 3 most important attributes for working in this industry. Orders need to be placed quickly without mistakes and knowledge of printers, cartridges and sales trends is paramount in an unforgiving industry.

 

My Tonnex sales rep, Sarah has all of these attributes along with superior customer service. Sarah is invaluable to my business which would suffer greatly without her expertise.

I have dealt with Tonnex particularly Nikki in Sales and Hayley in Marketing Support and have found them to be a great team to work with. They are highly responsive and customer oriented, and Tonnex are a prompt and efficient company to deal with. Tonnex have an excellent internal "reseller rewards program" in addition to the HP rewards program as well as always offering attractive incentives.

The Tonnex reseller rewards program is simple, easy to use and your rewards arrives quickly, best of all you get something back for the money you were going to spend anyway.

I Sarita Sharma ( Managing Director) of Tiger Toner Pty Ltd have found the professionalism and loyalty of Tonnex International to be of highest of standard amongst their competitors. In particular Dave Lovci at accounts receivable, Jacqueline Anderson at account management and Hayley Kerruish in marketing (Reward programme),who have demonstrated this by their impeccable customer service it is pleasure doing business with them.

Laser Cartridge Wholesale P/L is a registered H.P. distributor as well as a supplier under NSW Government contract. By purchasing through a H.P. channel partner it enables our customers to participate in end user promotions. Not only do our customers receive their rewards, but my sales team can upgrade orders to larger quantities to enable the customer to receive a better reward. Not only does this facility bring us closer to our customers but it increases the likelihood of repeat orders.

 

The high level of service & product knowledge from the NSW sales team means that we do not have to carry large quantities of stock as we are guaranteed " next day " delivery.

Tonnex International is our wholesaler for 100% genuine OEM consumables. In our dealings with Tonnex I have found them to be friendly flexible and very reliable. I enjoy dealing with Tonnex because of their personalised Account Managers, vendor rebates, access to exclusive vendor products and most importantly fast prompt delivery. Tonnex encourage us to participate in programmes such as Reseller Rewards programme; this allows us to be rewarded for being their customer. How fabulous!

I would like to express how wonderful it is to deal with Megan and the rest of the Tonnex team. They provide the best possible personal service in providing genuine OEM Toner and Ink cartridges at the best possible price, in the fastest possible time. This means we can pass on the best possible prices to our customers at the shortest possible lead times, almost always overnight.

 

They offer us a terrific Vendor rebate along side the Tonnex reseller reward programme and extremely competitive pricing. Our customers love the fact that they can get cash back from HP, and participate in other programmes offered by the Vendors.

Toner fast has been a Tonnex International partner for over 3 years. During this time we have seen the growth of Tonnex International in to what it is today. The staff at Toner fast has always been extremely impressed by the level of service and efficiency that Tonnex International team have displayed.

 

The benefits of Tonnex International are: price, service, friendliness and their overall support.

We choose Tonnex International for their excellent delivery, competitive pricing and friendly & personalised service. Through dealing with Tonnex I am able to offer my customers more competitive prices and faster delivery times. Their friendly attitude makes them an absolute pleasure to deal with.